Reddy – Frequently Asked Questions (FAQ)
What is Reddy
Reddy is an online marketplace where you can discover and shop for high-quality, locally made Nigerian products—and also from vendors who own small-scale or medium-scale businesses. We connect you directly with local producers to support community-driven commerce.
Are all Reddy products made in Nigeria?
No. Reddy is proud to promote 100% locally made products. no doubt, Our mission is to showcase the creativity and quality of Nigerian producers, But we also assist sellers who don’t have a store to house their products and are looking for a way to expand their reach.
How do I place an order on Reddy?
- Simply browse the product categories or search.
- Click on the item you like.
- Choose your quantity or variation (if any).
- Add to cart and proceed to checkout.
- Fill in your delivery details and pay securely.
What payment methods do you accept?
We accept:
- Bank transfers
- Debit/credit cards
- Pay-on-delivery (limited to select locations)
Is it safe to shop on Reddy?
Absolutely. We use secure payment gateways and verify sellers before they list products. Your privacy and safety are a priority.
How long does delivery take?
Delivery times may take 1-7 days; timelines may vary slightly based on the seller’s location.
Can I return a product if I don’t like it?
Yes, but only under our return policy:
- Return within 3 days of delivery.
- Product must be unused and in original packaging.
- Some items (e.g., perishable goods, custom orders) are non-returnable.
How do I track my order?
Once your order is placed, you’ll receive:
- A confirmation email or SMS
- A tracking number or status updates via WhatsApp or your Reddy account dashboard
I’m a local producer. How can I sell on Reddy?
We’d love to have you on board!
Visit our “Join as a Seller” page, fill out the form, and a member of our team will contact you to help you set up your shop.
Does Reddy have a physical store?
No, Reddy operates 100% online to make shopping easy and accessible. However, we occasionally host pop-up markets—follow us on social media for updates!
Can i buy and resell?
Yes. Most of our sellers offer wholesale discounts. If you’re interested, contact us via WhatsApp or contact vendor, info is available in the vendors page.
Who do i contact if i have an issue with my order?
You can reach our support team:
- On WhatsApp
- By email: Contact@reddy.com.ng
- Or through the chatot on our website
We’ll respond within 24 hours or less.